Accessibility Statement

Our Commitment to Accessibility

Pierce RV is committed to ensuring digital accessibility for all customers, including those with disabilities. We continuously work to improve the user experience for everyone and apply relevant accessibility standards to make RV shopping accessible to all.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines help make web content more accessible to people with disabilities and more user-friendly for everyone shopping for RVs.

Our accessibility efforts are assessed through:

• Automated accessibility testing tools
• Manual testing with assistive technologies
• Customer feedback and testing
• Regular third-party accessibility audits
• RV industry best practices

Accessibility Features for RV Shopping

Navigation and Structure

• Consistent navigation throughout our RV inventory
• Clear heading structure for easy browsing
• Skip-to-main-content links on all pages
• Descriptive page titles for each RV listing
• Logical tab order through inventory filters
• Breadcrumb navigation for inventory pages

RV Inventory Accessibility

• Alternative text for all RV photos
• Detailed text descriptions of RV features
• Accessible pricing and specification tables
• Keyboard-navigable photo galleries
• Screen reader-friendly filter options
• Clear labeling of RV categories and types

Visual Design

• High contrast mode available for better readability
• Text resizable up to 200% without loss of functionality
• Responsive design adapts to all screen sizes
• Focus indicators visible on all interactive elements
• Color-blind friendly RV availability indicators
• Clear visual hierarchy for RV specifications

Interactive Features

• All RV search filters accessible via keyboard
• Form labels clearly identify required fields
• Error messages provide helpful guidance
• Buttons have descriptive, action-oriented text
• Financing calculator fully keyboard accessible
• Trade-in forms with clear instructions

Media Accessibility

• RV tour videos include captions
• Audio descriptions available for virtual tours
• Photo galleries include detailed alt text
• 360-degree views keyboard navigable
• Video controls fully accessible

Technical Specifications

Supported Assistive Technologies

Our website is tested with:

• Screen readers: JAWS, NVDA, VoiceOver, TalkBack
• Screen magnification software
• Voice recognition software (Dragon)
• Keyboard-only navigation
• Switch devices
• Browser zoom functionality

Browser Compatibility

Accessibility features are supported in:

• Chrome (latest two versions)
• Firefox (latest two versions)
• Safari (latest two versions)
• Edge (latest two versions)

Known Limitations

While we strive for full accessibility, some areas may have limitations:

1. Third-party Content
   • Manufacturer videos may lack captions
   • Embedded financing calculators may have limited accessibility
   • External virtual tour providers may not meet all standards
2. Legacy RV Documentation
   • Older manufacturer brochures (PDFs) may not be fully accessible
   • Some specification sheets may require remediation
3. Complex Interactive Features
   • 3D RV configurators may require additional assistance
   • Some interactive floor plans may need text alternatives
4. Dynamic Content
   • Real-time inventory updates may not announce to screen readers
   • Live chat features may have accessibility limitations

We are actively working to address these limitations and improve accessibility.

RV Shopping Assistance

Alternative Formats

We provide RV information in multiple formats:

• Text-based RV specifications
• Printable inventory sheets
• Phone-based inventory search
• In-person assistance at our dealership
• Email-based RV details on request

Accessibility Support Services

• Dedicated accessibility support line:
• Video relay service accepted
• In-person ASL interpretation available with advance notice
• Large print materials available
• Assisted browsing sessions available

Testing and Compliance

Regular Testing Schedule

• Monthly automated accessibility scans
• Quarterly manual testing with screen readers
• Bi-annual third-party audits
• Ongoing user feedback collection
• Regular RV photo alt text reviews

Compliance Standards

We work to meet or exceed:

• Americans with Disabilities Act (ADA) requirements
• Section 508 of the Rehabilitation Act
• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• state accessibility requirements
• RV industry accessibility best practices

Feedback and Contact

We welcome your feedback on the accessibility of our RV inventory and website. Please let us know if you encounter accessibility barriers:

When Contacting Us

Please provide:

• Description of the accessibility issue
• Specific RV or page where issue occurred
• Assistive technology you were using
• Your contact information for follow-up
• Best time to reach you

Response Commitment

• Acknowledgment within 1 business day
• Initial response within 2 business days
• Resolution timeline provided within 5 business days
• Regular updates on progress

Physical Dealership Accessibility

Our RV dealership location at 3800 Pierce Parkway features:

• Accessible parking spaces
• Wheelchair accessible showroom
• Accessible restrooms
• Service animals welcome
• Accessible customer lounge
• Ground-level RV viewing when possible

Training and Awareness

Our team receives regular training on:

• Assisting customers with disabilities
• Creating accessible RV listings
• Using assistive technologies
• Understanding diverse accessibility needs
• RV accessibility features and modifications

Continuous Improvement

We are committed to ongoing accessibility improvements:

• Regular customer feedback reviews
• Staying current with WCAG updates
• Implementing new accessibility technologies
• Partnering with disability advocacy groups
• Participating in RV industry accessibility initiatives

Emergency Information

All urgent safety recalls and emergency information are provided in accessible formats. If you cannot access emergency information, please contact us immediately at .

Third-Party Vendors

We work with our vendors to improve accessibility:

• RV manufacturers for accessible documentation
• Finance partners for accessible applications
• Virtual tour providers for keyboard navigation
• Inventory management systems for accessible data